HOW MANY CAN I BUY?
All BBOC Exclusive Offers are limited to the offer period or while supplies last. The current Exclusive Offer is valid only from September 24th through January 18th, 2002, or while supplies last, whichever occurs first. During the period of the Exclusive Offer, registered members of the Beanie Babies Official Club™ ("BBOC") may purchase a maximum of two of each item while supplies last. If a member mistakenly attempts to order more than the maximum, the order automatically will be reduced to the maximum allowed. If a member attempts to place an order before the offer period begins, after the expiration of the offer period or after supplies of the Exclusive BBOC offer have been depleted, they will be notified that their order cannot be processed either because it was not placed during the offer period or because there are no supplies left.  We reserve the right to ship partial orders.

WHAT IS THE COST?

U.S.A. Residents
There are three different items offered.  Costs for the individual items are as follows:

WHEN WILL MY ORDER SHIP?
Once we have received your order, we will ship your order within 8-12 weeks.

WHEN WILL I BE BILLED?
Your credit card will be billed at the time your order is shipped.

WHERE CAN MY PRODUCT BE SHIPPED?
Currently, the BBOC can ship products to addresses within the United States (excluding P.O boxes, APO and FPO addresses).

HOW LONG WILL THE OFFER LAST?
The Exclusive Offer is valid from September 24th through January 18th, 2002, or while supplies last, whichever occurs first. If the supply is depleted prior to January 18th, 2002, we will place a notice to that effect on the BBOC home page. Otherwise the offer ends January 18th, 2002. Members who attempt to place orders before the offer period begins, after expiration of the offer period or after supplies of the Exclusive Offer have been depleted will be notified that their order cannot be filled, either during the order process or by e-mail.

HOW WILL I KNOW IF I AM PLACING MY ORDER IN TIME TO RECEIVE MY PRODUCT BEFORE THE SUPPLY IS GONE?
Once the BBOC has placed a notice on the web site that an Exclusive Offer has expired or has been withdrawn, or after January 18th, 2002, we will no longer accept any orders for that product. However, your order may be accepted before our systems have been updated to reflect current supplies. As a result, your order may be accepted even though our supply has been depleted. If this occurs, we will provide you with a notice by e-mail indicating that your order cannot be filled. If you receive no such notice, your Exclusive BBOC order will be shipped to you within 8-12 weeks.

WHERE CAN I PLACE AN ORDER?
The BBOC encourages members to order through the BBOC web site. Click here for the Exclusive Offer Order Form.

WHERE SHOULD I DIRECT INQUIRIES CONCERNING MY ORDER?
Should you have questions or concerns regarding non-receipt of your order, please contact the BBOC at customerservice@bbocmail.com. Please reference your order number in your e-mail.

WHERE SHOULD I DIRECT INQUIRIES CONCERNING CHARGES TO MY CREDIT CARD?
Should you have questions or concerns regarding charges to your credit card, please contact the BBOC at customerservice@bbocmail.com. Please reference your order number in your e-mail.

WHAT IF I DON'T GET A RESPONSE TO MY E-MAIL INQUIRY WITHIN A DAY OR TWO?
Please be patient with us. The BBOC web site is new and we have many eager BBOC members who are contacting us. We read all e-mail inquiries and answer them as quickly as we can, in the order in which we receive them. Please avoid sending repeat e-mails as they will slow down response time. If you do send a repeat e-mail, please indicate in the e-mail both your order number and the date that the first e-mail was sent, so that we can avoid repeat responses.